Pipeline and Loyalty Giving Graduate Administrative Assistant

Brookings, SD

Part Time

Student (College)

Position Summary
The Pipeline and Loyalty Giving Graduate Administrative Assistant will help manage and execute materials for the Pipeline Strategy team and Jackrabbits Philanthropy Center to support the efforts of South Dakota State University. The position will aid in operating the SDSU Foundation's Jackrabbits Philanthropy Center (JPC) and Student Engagement Officer (SEO) program. This role will help manage the operations of the Jackrabbits Philanthropy Center including backend operational support, manage and support student staff, and help manage engagement with our alumni and donor base.

Essential Duties and Responsibilities
Uphold SDSU Foundation Standards

Responsible for upholding the standards of the SDSU Foundation, especially on quality control and other elements that impact relationships with donors and use of data and information.

Hiring, Education, and Training

Participate in the interview process and work with Human Resources and the Loyalty Giving leadership on the hiring process including onboarding and training plans.
Manage student schedules and ensure students are meeting shift requirements.
Oversee and lead professional development for both our leadership team and our Student Engagement Officer team.

Mentorship for Students and Supervisors

Work with Loyalty Giving leadership on continual professional development trainings and activities for students.
Educate students to respond to donor and alumni inquiries with accuracy and high-quality customer service.
Support student supervisor staff in leadership development and student management.
Meet with students every week to create action plans.
Ensure students are staying on task.

Pipeline and Student Engagement Officer Program Support

Run reports from Blackbaud Guided Fundraising including gift reporting and demographic updates.
Run other reports as needed for Pipeline Strategy and Loyalty Giving.
Assist with our mass mailer process, including overseeing our IRA mailer.
Work with the Gifts and Pledges team on gifts that come through the Jackrabbits Philanthropy Center.
Manage the operation of our engagement pools in partnership with our Digital and Video Engagement Graduate Administrative Assistant.
Track the progress of projects and work with students to meet project deadlines.
Assist in the donor stewardship process.
Run our student leadership and student employee monthly meetings.

Other Duties

Other duties may be assigned to meet the organization’s needs.

Education Requirements
Candidates must be qualified for unconditional admission to Graduate School at South Dakota State University.
Additional Qualifications
Qualified individuals will possess the following:

A high level of interpersonal skills, both in person and by phone, to handle sensitive and confidential situations with varied internal and external constituencies.
Customer service skills requiring clear communication in person, on the phone, and in writing are essential.
A high level of integrity, including ability to treat confidential information with discretion.
Ability to be organized and resourceful to locate and compile information and accomplish projects with minimal supervision.
Consistent attention to detail in composing and proofing materials, establishing priorities, and meeting deadlines.
Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Ability to work independently as well as in a collaborative team environment with professional demeanor, self-reliance, and resourcefulness.
Dependability and punctuality.
High energy, positive attitude, and high degree of initiative.
Proficient experience using the most recent versions of computer software applications including word processing, spreadsheets, database and presentation software (i.e. MSWord, Excel, Outlook, PowerPoint).

Compensation
In addition to an hourly rate, includes a special tuition rate (waiver of tuition costs, university support fee and program fees for state-support and self-support courses).
Work Schedule
This assistantship requires a commitment of 20 hours per week and is based in Brookings, SD. The work schedule may vary based on class schedule. We encourage engagement with our Jackrabbits Philanthropy Center’s calling hours of operation, which may include some weekend and evening shifts.
Typical Physical Demands
Requires sitting, standing, bending, reaching, and some lifting. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office and/or clerical equipment. Requires normal range of hearing and vision.
Employee Statement of Understanding
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Regular attendance is required in this job. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The SDSU Foundation is an Equal Opportunity Employer.

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Pipeline and Loyalty Giving Graduate Administrative Assistant

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